Payment and Cancellation Terms

These terms apply to reservations at De Plantage ORSAN for which you agreed to this version when making your request. When you request a reservation, we ask you to accept these terms; we record your agreement together with the version and the time. All amounts are in Surinamese dollars (SRD) and all times are Suriname time.

1. Reservation request and 24-hour hold

• If the selected dates are available, we hold them for you for up to 24 hours after your request. You will receive the payment instructions by e-mail, including the time at which the hold expires.
• Your reservation is only confirmed once the required payment has been received within the hold period and verified by us. You will then receive a confirmation.

2. Booking more than 7 days before arrival: 50% deposit

• Within the 24-hour hold, you pay at least 50% of the accommodation price. The SRD 500 security deposit does not count towards this minimum.
• As soon as this minimum has been received and verified, your reservation is confirmed (partially paid) and the dates remain blocked for you.
• The remaining balance (the rest of the accommodation price plus the security deposit) is due no later than 7 days before the arrival date.
• You are also welcome to pay the full amount right away.

3. Booking 7 days or less before arrival

If you book 7 days or less before arrival, the full accommodation price plus the security deposit must be paid within the 24-hour hold.

4. Payment below the minimum: 12-hour grace period

• If we receive a payment within the hold period that is lower than the required minimum, we do not release your dates immediately. We will notify you and you will have 12 more hours to pay the missing amount.
• If the minimum has still not been received after those 12 hours, the reservation lapses, the dates are released and we will refund the amount already received in full (see article 12).

5. Remaining balance and final 24-hour grace period

• If the remaining balance has not been (fully) received by the final payment date, we will send you a reminder and you will have 24 more hours to pay the outstanding amount.
• If payment is still not received after that, the owner may review the reservation and may cancel it. In the event of cancellation for non-payment, article 7 applies, calculated on the date of cancellation. A reservation is never cancelled automatically.

6. Security deposit

• The security deposit is SRD 500 per reservation and is part of the total amount.
• After your stay, the security deposit is refunded following the usual inspection of the house. Costs of missing or damaged items may be deducted from the security deposit.
• If the stay does not take place (cancellation or no-show), a security deposit already received is always refunded in full.

7. Cancellation by the guest

• If you cancel 14 days or more before arrival, we retain 10% of the accommodation payments received as cancellation compensation.
• Please cancel via WhatsApp or by replying to our e-mail. The date on which we receive your cancellation is decisive; the number of days is counted up to the arrival date.
• The calculation is based only on amounts actually received. A security deposit received is refunded in full if the stay does not take place.
• If your reservation had not yet been confirmed (the minimum had not been received), we refund the full amount received.

8. No-show

If you do not arrive and have not cancelled, the accommodation payments received are not refunded. A security deposit received is refunded in full.

9. Early departure

If you leave earlier than planned after check-in, unused nights are not refunded automatically. The security deposit follows the usual inspection of the house.

10. Rescheduling once

• You may reschedule your reservation once, provided you request this no later than 7 days before the original arrival date.
• The new dates must be available and the new arrival date must be within 90 days of the original arrival date. The usual rules for availability, check-in (from 14:00), check-out (at 17:00) and the maximum number of guests continue to apply.
• Your reservation number stays the same and your payments remain linked to the reservation.
• If the new period is more expensive, you pay the difference. If it is cheaper, we refund the difference or, by agreement, hold it for you as a credit.
• A second rescheduling request is assessed individually.

11. Cancellation by De Plantage ORSAN

If we have to cancel your reservation, for example due to force majeure or because the house is unexpectedly unavailable, we will refund all amounts received – accommodation and security deposit – in full.

12. Refunds

• Refunds are processed manually by us, for example by bank transfer. There are no automatic refunds. We will let you know once the refund has been made.
• If the cancelled period is let again, this may be taken into account when assessing the refund, so that you do not pay more than is reasonable.

13. Exceptional circumstances

In exceptional situations, the owner may deviate from these terms in your favour, for example by a higher or full refund, rescheduling or a credit. Every deviation is assessed individually and recorded.

14. Contact

Questions about your reservation, a payment or a cancellation? Please contact us via WhatsApp: +597 870-8667.